Refund & Return Policy

We want customers to receive the product they ordered in acceptable condition. Please review this policy before purchasing.

Return requests

Contact us at jillamb542@gmail.com within 30 days after delivery to request a return. Do not send an item back until you receive return instructions.

To be eligible for a standard return, the item should be unused, in substantially the same condition in which it was received, and include the original packaging when reasonably possible. Proof of purchase or an order number may be required.

Damaged, defective, or incorrect items

Inspect your order after delivery. If an item is damaged, defective, or different from what you ordered, contact us promptly with your order number and photos or other relevant information. We will review the issue and provide an appropriate remedy where required.

Non-returnable items

Items that have been materially used, altered, or damaged after delivery may not qualify for a discretionary return. This does not limit rights or remedies that cannot legally be excluded.

Return shipping

For discretionary returns, return-shipping responsibility and any applicable cost will be provided with the return instructions. If the return is due to our error or a qualifying defective or incorrect item, we will provide an appropriate remedy consistent with applicable law.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method when practicable. Banks and payment providers may require additional time to post a refund.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or fulfillment has begun.

This policy does not waive any consumer rights that apply to you under applicable law.