Shipping Policy

Yumora Lights ships physical products to eligible destinations shown at checkout. Available shipping methods, costs, and any estimated delivery information are displayed at checkout when available.

Processing

Orders require processing before shipment. Processing time is separate from carrier transit time. During holidays, product launches, or periods of high order volume, processing may take longer.

Delivery estimates

Any delivery date or time shown before purchase is an estimate unless we expressly state that it is guaranteed. Carrier delays, customs, severe weather, address issues, and other circumstances outside our control can affect delivery.

Tracking

When tracking is available, we will send tracking information to the email or contact method provided with the order. Carrier tracking can take time to update after shipment.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if you notice an error. We cannot guarantee an address can be changed after fulfillment begins.

Lost, damaged, or incorrect orders

If your order arrives damaged, incorrect, or appears lost, contact us at jillamb542@gmail.com with your order number and relevant details so we can review the issue.

International orders

If international shipping is offered at checkout, the customer may be responsible for applicable import duties, taxes, or customs charges unless checkout states otherwise.